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Viewneral® Gatherings - User Guide

Welcome to Viewneral Gatherings. Thank you for letting us help you honor and celebrate your loved ones. You will be able to host an unlimited number of virtual events for up to 300 participants, for a 15 day period from the time you receive your login email. During this time, you are able to access recordings of your gatherings and guest lists of all that attended. For assistance please call 877.788.6572 or email service@cemetery.com

 

How to Log In and Schedule a Viewneral Gathering

 

Log In to Your Viewneral Gatherings Account

Locate the Viewneral Gatherings email you received and click the Login to Viewneral Gatherings button, or go to cemetery.com/virtual-gatherings to log in to your account with the email address and password provided in the Viewneral Gatherings email.

Get Started

After login you are taken to a screen titled Virtual Gatherings, click GET STARTED and enter the following information:

  1. Name of the individual you are gathering for
  2. Date and Time
  3. Whether the memorial event will be recurring (on multiple days; gatherings can be scheduled for up to 15 days)?
    Check Box if Yes
  4. Record the Viewneral Gathering Automatically?
    Check Box if Yes.
  5. Enable Waiting Room? Check Box if Yes
  6. Click SCHEDULE

For memorial events with multiple days:

  • select Recurrence as Daily
  • select Repeat Every 1 Day
  • select an End Date or the number of occurrences after the first day of the memorial event

How to Share the Viewneral Gathering Access Link with Your Guests

 

After you schedule the Viewneral Gathering review the details for accuracy. If the information is accurate, go to INVITE GUESTS (ATTENDEES) section where you can:

  • EMAIL ME THE INVITATION
    (to yourself), or
  • COPY THE INVITATION
    which can then be pasted into your preferred mail program distributed to your guests
 

How to Start and Host Your Viewneral Gathering

 

BEST PRACTICES

  • It is recommended that you start the gathering approximately 15-20 minutes prior to the scheduled time
  • If you have not already downloaded and used the Zoom app we recommend you download it in advance
  • If you have any questions on how to use Viewneral Gatherings, please contact the Cemetery team at 877.788.6572

 

 

Starting a Gathering

Sign in to your account on cemetery.com/virtual-gatherings and click on GATHERINGS on the left menu then select the UPCOMING tab. Locate and select on the Viewneral Gathering you wish to start for the current date. Click START THIS GATHERING.

You will be taken to a viewneral.zoom.us webpage; click Open Zoom Meetings to launch the Zoom app. Another permissions box may appear asking you to Join with Computer Audio which should be chosen.

The Viewneral Gathering has now begun and you are the host.

 

How to Manage Your Viewneral Gathering Guests

 

Letting Guests / Participants Join

Once in the gathering, you will see a video from your camera, and as you hover over the video with your cursor there is a toolbar at the bottom of the screen. This toolbar assists in controlling access, audio and video functions; with the following buttons/functions:

When guests join the Viewneral gathering, they will automatically be placed in the Waiting Room until you actively admit them.

To admit them, click the Participants icon on the toolbar. This will open a panel on the right side of your screen and displays all guests (participants).

Scroll over each guest’s name and click Admit. Or you can scan the entire list and if you would like you can Admit All guests at once. You will now be able to communicate with guests/participants through audio and video.

Any new guests that join will be held in the Waiting Room until you admit them.

Muting Guests / Participants

In some situations, for prayers or eulogies, it is necessary to mute all guests or specific individuals. The Participants panel on the right of the screen provides this control. To mute all, click the Mute All button or click on the microphones next to the guest name to mute an individual.

 

Ending the Gathering

To end the gathering, click on the END button on the bottom right of the menu bar and click End Meeting for All.

NOTE:

After Your Gathering: Recordings and Guest Lists

If you have chosen to record your gathering, you can retrieve the recording from the Gathering details menu. Click on the PAST tab and then click the Viewneral Gathering name. Select Recordings or Reports to access video download links and reports.

You will have 30 days from the account creation date to access and download your recordings.

 

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Frequently Asked Questions (FAQs)

Q: If I reschedule my Viewneral Gathering will the host and join link change?
A: No, only the date and/or time will change, the host and invitation link will stay the same.

Q: How many guests can attend my Viewneral Gathering?
A: You can invite up to 300 guests to your Viewneral Gathering.

Q: As the host, will I have to admit everyone into the Viewneral Gathering?
A: All devices, including cell phones, tablets, and computers work for the Viewneral Gatherings. Guests can click on the link and attend the gathering. These individuals can watch and/or listen.

Q: Will I be able to see who attended my Viewneral Gathering?
A: Yes, following the Viewneral Gathering, you will receive a list of all guests that joined virtually along with the recording of the service.

Still Have Questions?

We are here to help. Please give us a call at 877.788.6572 and our team will answer your questions.

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